{"id":42,"date":"2025-05-19T17:01:29","date_gmt":"2025-05-19T17:01:29","guid":{"rendered":"https:\/\/yunshao.com\/?page_id=42"},"modified":"2025-12-15T20:26:31","modified_gmt":"2025-12-15T12:26:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.yunshao.com\/tr\/faq\/","title":{"rendered":"SSS"},"content":{"rendered":"\t\t
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FAQ<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Can the product be customized?<\/span>\n\n \n
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Yes. We support product customization based on project requirements.<\/p>

Customization options include turnstile dimensions, lane width, barrier or arm height, and housing material<\/strong>, as well as housing color and surface finish.<\/p>

We also support integration with different access control devices and systems to meet specific project needs.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you support OEM \/ ODM customization?<\/span>\n\n \n
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Yes, we support both OEM and ODM customization for turnstile gates and access control systems.<\/strong><\/p>

As a manufacturer with over 15 years of experience, we provide flexible customization options to meet different project and branding requirements, including:<\/p>

\u25cf <\/strong>Logo customization (laser engraving, sticker, or silk printing)<\/p>

\u25cf <\/strong>Housing material, color, and surface finish<\/p>

\u25cf <\/strong>Turnstile size, lane width, and mechanical structure<\/p>

\u25cf <\/strong>Access control mainboard and firmware configuration<\/p>

\u25cf <\/strong>Integration with different authentication devices<\/p>

\u25cf <\/strong>Packaging customization for OEM projects<\/p>

To start a customized project, we usually require basic information such as application scenario, installation environment (indoor or outdoor), access method, and quantity. Our engineering team will evaluate the requirements and provide a suitable solution.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What access control functions do your turnstiles support?<\/span>\n\n \n
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We offer a wide range of access control functions that can be integrated into our turnstile systems, including:<\/p>

\u25cf RFID \/ IC cards<\/strong><\/p>

\u25cf QR code scanning<\/strong><\/p>

\u25cf Password \/ PIN<\/strong><\/p>

\u25cf Fingerprint recognition<\/strong><\/p>

\u25cf Facial recognition<\/strong><\/p>

\u25cf Passport<\/strong><\/p>

\u25cf ID cards<\/strong><\/p>

\u25cf Palm vein<\/strong><\/p>

\u25cf Wristband<\/strong><\/p>

\u25cf Key fobs<\/strong><\/p>

\u25cf Remote control<\/strong><\/p>

\u25cf Manual or push-button control<\/strong><\/p>

\u25cf People counting integration<\/strong><\/p>

\u25cf Card collection boxes<\/strong><\/p>

\u25cf Coin \/ token collection boxes<\/strong><\/p>

In addition, we provide free access control management software<\/strong>, enabling user permission management, real-time entry logs, and integration with third-party platforms via TCP\/IP, SDK\/API, Wiegand, and RS485.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you provide access control management software?<\/span>\n\n \n
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Yes, we provide free access control management software with all our turnstile systems.<\/p>

The software allows you to:<\/strong><\/p>

\u25cf Manage user permissions<\/p>

\u25cf Monitor real-time entry and exit records<\/p>

\u25cf Configure access schedules and rules<\/p>

\u25cf Integrate with third-party systems via TCP\/IP, SDK\/API, Wiegand, and RS485<\/p>

\u25cf Connect to various authentication methods such as RFID, QR code, fingerprint, and facial recognition<\/p>

We can also offer customized software solutions based on your project requirements.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you provide API, SDK, RS485, or other interface protocols?<\/span>\n\n \n
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Yes. We provide API, SDK, RS485, Wiegand, and other standard protocol documentation.<\/p>

We also offer our proprietary access control platform software at no additional cost if required.<\/strong><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can your turnstiles integrate with third-party systems?<\/span>\n\n \n
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Yes. Our turnstiles are designed for seamless integration with third-party access control and management systems.<\/p>

By using standard interfaces such as TCP\/IP, RS485, Wiegand, and API\/SDK, our systems can work with facial recognition platforms, QR code systems, RFID card systems, visitor management systems, and time & attendance software.<\/p>

In addition, we provide a free access control management software<\/strong>, which can be used as a standalone solution or together with third-party systems, depending on project requirements.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a minimum order quantity (MOQ)?<\/span>\n\n \n
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No MOQ is required. You are free to order in any quantity. We offer tiered discounts based on order volume.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What is the delivery time?<\/span>\n\n \n
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Our delivery time depends on the product type and order quantity:<\/p>

Standard Production Time:<\/strong> 3\u20137 working days<\/p>

Bulk Production Time:<\/strong> Determined based on the order quantity and customization requirements. We will provide an accurate lead time after order confirmation.<\/p>

Quality Testing:<\/strong> All products are fully tested before packaging to ensure reliable performance.<\/p>

If you need the exact lead time for your project, please feel free to contact our sales team, and we will provide a detailed schedule promptly.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you provide installation and technical support?<\/span>\n\n \n
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Installation is simple. Most assembly is completed before shipment. You only need to fix the turnstile with screws and connect the power and network cables. Detailed installation instructions and technical support are provided.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What kind of warranty service do you provide?<\/span>\n\n \n
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All YUNSHAO products are covered by a 3 year warranty<\/strong>.<\/p>

During the warranty period, if any product defects occur under normal use, we will provide free repair or replacement of the defective parts.<\/strong><\/p>

After the warranty period expires, we continue to provide lifetime after-sales service and technical support, including troubleshooting guidance and spare parts supply (cost-based).<\/p>

For full details, please refer to our Warranty Policy page: \ud83d\udc49 https:\/\/www.yunshao.com\/warranty-policy\/<\/a><\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What shipping methods and trade terms do you support?<\/span>\n\n \n
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We support international shipping by:<\/p>

\u25cf Express courier<\/p>

\u25cf Air freight<\/p>

\u25cf Sea freight<\/p>

We support a wide range of international trade terms, including EXW, FOB, CIF, DDU, DDP, CY\/CY, FCA, FAS, DAP, and DPU. The terms can be selected based on your project requirements.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What payment methods do you accept?<\/span>\n\n \n
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We accept bank transfers, credit cards, and various online payment platforms to ensure smooth and convenient transactions.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Where is your company located?<\/span>\n\n \n
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Our company is based in Shenzhen, Guangdong Province, China.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n