Warranty Policy
YUNSHAO offers 3 years free warranty
During the warranty period, if any issue arises, we will strive to provide you with satisfactory services. To ensure you get the full benefit of the warranty, please read the following carefully.
Products Covered
Turnstile Gates (Swing Gate , Speed Gate, Flap Barrier Gate, Sliding Turnstile , Tripod Turnstile, Full Height Turnstile)
Access Control Devices and functions, including but not limited to facial recognition, QR code, RFID card, Fingerprint recognition, etc.
Controllers, main control boards, logic boards, driver boards, and internal electronic modules
What Is Covered
During the warranty period, YUNSHAO will repair or replace any product or component that fails due to manufacturing defects, material defects, or workmanship issues.
The warranty coverage includes, but is not limited to:
Mainboards, control boards, logic boards, driver boards
Motors, motor drivers, reducers, and mechanical transmission components
Power supplies, power modules, and internal wiring
Sensors, infrared detectors, limit switches, and safety modules
Access control modules (facial, QR, RFID, etc.)
Communication interfaces and ports
(TCP/IP, RS485, RS232, Wiegand, Relay, etc.)Indicator lights, LED boards, buzzer modules
Firmware, system logic, and official software-related malfunctions
Mechanical components that fail under normal use (non-human factors)
If repair is not feasible, YUNSHAO may provide a replacement product or component of equivalent performance.
What Is Not Covered
Unauthorized disassembly, repair, modification, or firmware/software changes
Physical damage, water ingress (non-IP models), corrosion caused by environment
Damage caused by accidents, vandalism, or force majeure
Normal wear, consumable parts, or appearance aging
Warranty Service Process
Provide product model, serial number, invoice, and issue description
(photos or video if necessary).YUNSHAO engineers provide remote diagnosis or request return of parts.
Approved warranty cases will be repaired or replaced free of charge.
Shipping:
Customer ships defective items to YUNSHAO
YUNSHAO ships repaired or replacement parts back
After-Warranty Support
After the warranty period, YUNSHAO continues to provide paid repair service, spare parts supply, and lifetime technical support.
Contact Information
For any warranty issues, support or maintenance requests, please contact us:
Phone / WhatsApp / WeChat: +86 19540588776
Email: info@yunshao.com
